Internet
Mobile
Devices
Support
Refer a friend
Student voucher
Moving to Malta
Already using GO internet
Tell us when and where you’re moving so that you can can take us along with you to your new address.
New to our GO services
Get everything you need for your home with our customizable & pre-mixed options.
If you’re an existing customer looking to move your service, get in touch with us via Live Chat to get your service up and running in no time. Alternatively, fill in this form.
From making sure that all things are packed and labelled appropriately to confirming all the details with the movers, we know settling into a new home can be a tricky affair.
Worried you might get caught out at the last minute? No need to. Take a look at this checklist of things to do in the weeks leading up to moving day.
Got a question? Confused about something?
Our support section features a wealth of information
you can go through whenever a problem crops up.
If your home is still under construction or undergoing renovations, you must ask your electrician to pass what is known as a conduit pipe to rooms where you would like an internet point. This internet point could be a Wi-Fi access point or an ethernet access point, routed to where the modem is planned to be installed. Your electrician may also want to pass either a CAT6 ethernet cable, which is considered a superior network or a CAT5e cable. To date, both are supported.
You must also make sure that an entry point for the line feeding the modem from outside is prepared in that specific location. Lastly, remember to place your modem in a central location, so that you will have a wider Wi-Fi range across your house.
In contrast, if your home is already finished and you do not have the option to pass additional wiring, you can easily create a mesh Wi-Fi network using GO Smart Wi-Fi. To do so, all you need is an electrical socket for each Wi-Fi pod.
There are several ways you can get connected to the internet at home. Here are some of the most common technologies typically used to do so:
You can use both of these technologies:
Note: if your property is small and squarish in size (~60m2), you may not need to pass any additional ethernet or Wi-Fi access points. Instead, you may want to make use of the built-in Wi-Fi and/or ethernet ports from the modem itself. If this is what you’d like to do, place the modem close to your TV or PC/laptop set-up.
We’d suggest you consider using CAT 6 cables – they’re really top-notch! These cables are built to handle frequencies of up to 250 MHz, supporting speeds as fast as 10Gbps, meaning they process more data in one go.
CAT 5e cables are also good to go. They can handle frequencies of up to 100 MHz and up to 1Gbps speeds.
The best location to install your modem in your home is in a central area that is close to where you typically use the internet the most.
Here are some tips to keep in mind: